Cancellation Policy:

We gladly accept cancellations without a cancellation fee if done 24 hours before the reservation.
In case the cancellations is done less then 24 hours before the reservation the cancellation fee will be the 100% of the price of the reservation.
A no-show charge will be incurred for calls cancelled after the time of dispatch that is 100% of the price of the reservation.

 

Waiting Time Policy:

• On the price of the reservation is included 60 minutes waiting time from Airport.
• On the price of the reservation is included 15 minutes waiting time from homes or hotels or any adress in the city and out.
• On the price of the reservation is included 30 minutes waiting time from train station.
• On the price of the reservation is included 30 minutes waiting time from Soccer Stadium or racetrack like Monza.
• On the price of the reservation is included 30 minutes waiting time from train station.
• On the price of the reservation is included 30 minutes waiting time from train station.
• On the price of the reservation is included 30 minutes waiting time from train station.

Over this waiting time will be considered an additional cost that has to be paid to the driver, that is:

+30€ for the Mercedes E class
+40€ for the mercedes V class
+60€ for the mercedes S class

 

Hourly reservation policy:

Once the available kilometer range of the reservation has been exceeded, on the left time it is possible to travel additional kilometers consider an additional cost that has to be paid to the driver that is:
+1€ for every Kilometer for the mercedes E class
+1€ for every Kilometer for the mercedes V class
+2,50€ for every Kilometer for the mercedes E class

 

Stops during the One way reservation:

From point A to point B, the client can ask a Stop on the way to point B that is not longer then 15 minutes for the additional cost of:
+10€ for the Mercedes E class
+15€ for the mercedes V class
+25 for the mercedes S class

If the stop request is not on the way from point A to point B but needs additional kilometers and time will, the additional cost and availability will be accord with the driver.

 

Damage to the car and objects:

In case of major damage caused from the client to the exterior of the car or to the interior of the car ( like damege the seats, damage the leather, damge the windows, damage to the electric doors, damage the bottoms in the car ecc) and in case of minor damege like (drinks or food that can make the car dirty in the way that is needed a professional treatment to clean the car), In both case of damege the cost will be evaluated and the 100% of the cost will be charged to the client.

 

Extra luggage:

In case of extra luggage, the is over the maximum number on the booking reservation and so they can’t feet in truck of the car the driver will decide if is safe travel, and if the client has to paid an extra cost.

 

Particularly Situation:

For any particular situation that needs to be discussed BEFORE the reservation via email or call ( like transportation of animals, transportation of oversize luggage ecc) and we will be glad to help and provide you the best service and solutions.

 

Safety:

In case of reservations in wich the client is not in suber condition and could represent a danger for the driver and for the safety of the journey, the driver can decide to cancell the reservation and the 50% cost of the reservation will be charged to the client.